Sposobnost zaposlenih za prepoznavanje in reševanje konfliktov v enotah nujne medicinske pomoči v jugovzhodni Sloveniji
Ključne besede:
nujna medicinska pomoč, medosebni odnosi, konflikti, reševanje konfliktovPovzetek
Konflikti so neizogiben pojav v vsakdanjem družbenem, organizacijskem in poklicnem življenju in lahko predstavljajo nevarnost, hkrati pa so priložnost za razvoj posameznikov, odnosov in skupnosti. V raziskavi smo želeli ugotoviti sposobnost zaposlenih v nujni medicinski pomoči za prepoznavanje in reševanje konfliktov. V empiričnem delu je uporabljena kvantitativna metoda raziskovanja s tehniko anketiranja. V raziskavo so bili vključeni vsi zaposleni, ki delajo v nujni medicinski pomoči na jugovzhodu Slovenije. Vrnjenih je bilo 105 anketnih vprašalnikov, kar predstavlja 70,5-odstotni odziv. Statistična analiza je izvedena s statističnim programom SPSS 20.0. Za ugotavljanje statistično pomembnih razlik med spremenljivkami sta uporabljena testa Shapiro-Wilk in ANOVA. Raziskava je pokazala, da imajo tehniki zdravstvene nege (p = 0,323, α = 0,05), diplomirane medicinske sestre/zdravstveniki (p = 0,333, α = 0,05) in zdravniki (p = 0,700, α = 0,05) srednje sposobnosti za prepoznavanje in reševanje konfliktov ter da med omenjenimi poklicnimi skupinami ne obstajajo statistično pomembne razlike (p = 0,324, α = 0,05) v sposobnosti za prepoznavanje in reševanje konfliktov. Ne glede na zgornje ugotovitve, pa imajo zaposleni v nujni medicinski pomoči nizko toleranco za konflikte in je potrebno razvijati sposobnosti učinkovitega prepoznavanja in spoprijemanja s konflikti.
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