Menedžment kot ključni dejavnik kakovostnih storitev v zdravstvu
DOI:
https://doi.org/10.55707/jhs.v12i1.179Ključne besede:
menedžment, vodenje, kakovostna obravnava, izobraževanjePovzetek
V zadnjih desetletjih so zdravstveni sistemi po vsem svetu doživeli pomembne spremembe, ki jih pogojujejo dejavniki, kot so globalizacija, staranje prebivalstva, fluktuacija kadra, podnebne spremembe ter spreminjajoče se vrednote in pričakovanja družbe do zdravja. Namen raziskave je bil s pregledom znanstvene literature preučiti povezavo med menedžmentom in kakovostjo obravnave pacientov v mednarodnem okolju. Za pridobitev relevantnih podatkov smo izvedli temeljit pregled literature z naslednjimi vključitvenimi kriteriji: časovna omejitev na zadnjih pet let, prost dostop do celotnih besedil in vsebinska ustreznost glede na raziskovalni cilj. Po selekciji in analizi virov je bilo v končno analizo vključenih 18 znanstvenih člankov. Rezultati vsebinske analize potrjujejo ključno vlogo menedžmenta pri zagotavljanju kakovostne zdravstvene obravnave na vseh ravneh zdravstvenega varstva. Ugotovitve poudarjajo pomen strateškega razvoja vseh zdravstvenih poklicev in nujnost aktivne podpore menedžmenta v javnih zdravstvenih zavodih. Okrepljena vloga menedžmenta lahko pomembno prispeva k izboljšanju kakovosti obravnave pacientov, povečanju zadovoljstva zaposlenih ter k višji ravni zadovoljstva uporabnikov zdravstvenih storitev. Na podlagi ugotovitev priporočamo okrepljeno vlaganje v razvoj vodstvenih kompetenc zaposlenih v javnem zdravstvenem sektorju.
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Avtorske pravice (c) 2025 Alja Mikec, Milena Kramar Zupan
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