Employees’ Ability to Identify and Resolve Conflicts in Emergency Medical Service in Southeast Slovenia
Keywords:
emergency medical service, interpersonal relations, conflicts, conflict managementAbstract
Conflicts are an inevitable phenomenon in everyday social, organizational or professional life which may represent a threat, however, at the same time they are an opportunity for the development of individuals, relationships and community. The aim of the research was to look into the the employees’ ability to identify and resolve conflicts in emergency medical service in Southeast Slovenia In the empirical section the quantitative research method was used. The study included all employees who work in the emergency medical assistance in the Southeast Slovenia region. 105 questionnaires were returned, representing 70.5% of responsiveness. Statistical analysis was performed with the statistical program SPSS 20.0. For determining statistically significant differences between variables the tests Shapiro-Wilk and ANOVA were used. The study showed that nurses, registered nurses and doctors do not have a low ability in recognizing and solving conflicts, and among the mentioned groups there are no statistically important differences regarding the abilities for recognizing and solving conflicts. The study has proven that the employees, who work in the emergency medical assistance, have a medium ability in recognizing and solving conflicts. However, they do have a low tolerance for conflicts, therefore skills how to effectively recognize conflicts and resolve them accordingly need to be developed.
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